We want you to be 100% satisfied with your purchase. If, for any reason, you are not satisfied with your purchase you can return the product for a full refund in accordance with the following procedures:
- Timing. You have thirty (30) days from receipt of the product to return a product.
- If you return the product unopened and unused within the thirty (30) days, you will receive a full refund.
- If you return a product within thirty (30) days that has been opened but is in its original and unused condition, you shall receive a full refund, less a restocking fee equal to 15% of the purchase price.
- If you believe that a product is defective in any respect, please contact us at the number or email listed below so that we may work with you to remedy the problem.
- No shipping costs are refundable.
- Shipping Labels and Fees. You can go online to our website at www.zurayoga.com to print out a return shipping label or you can mail it back to: 4210 L B McLeod Rd. #106, Orlando, FL 32811. All costs of return shipping shall be borne by the customer.
- Notification. Once we receive your returned product(s), you will be notified via email that we have received your returned product(s).
- Processing. It may take at least one (1) week to process your return and it may take up to two (2) billing cycles for the refund credit to appear on your statement.
- Third Party Websites. If you have purchased any ZURA products from a third party website, the returns relating to those products shall be governed by the particular third party's return policy.
- Contact. If you have any questions about your product or this Return Policy, please contact us at 855-426-9872.
- BOGO Sale Yoga Bogo Sales are not available for returns or exchanges.
- Crystal Water Bottles We can only accept returns if your bottle or base was damaged during shipment. If this is the case, please email our customer service at firstname.lastname@example.org