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Returns

We want you to be 100% satisfied with your purchase. If, for any reason, you are not satisfied with your purchase you can return the product for a full refund in accordance with the following procedures:

  1. Timing. You have thirty (30) days from receipt of the product to return a product.
  2. Refund.
    • If you return the product unopened and unused within the thirty (30) days, you will receive a full refund.
    • If you return a product within thirty (30) days that has been opened but is in its original and unused condition, you shall receive a full refund, less a restocking fee equal to 15% of the purchase price.
    • If you believe that a product is defective in any respect, please contact us at the number or email listed below so that we may work with you to remedy the problem.
    • No shipping costs are refundable.
  3. Shipping Labels and Fees. You can go online to our website at www.zurayoga.com to print out a return shipping label or you can mail it back to: 4210 L B McLeod Rd. #106, Orlando, FL 32811. All costs of return shipping shall be borne by the customer.
  4. Notification. Once we receive your returned product(s), you will be notified via email that we have received your returned product(s).
  5. Processing. It may take at least one (1) week to process your return and it may take up to two (2) billing cycles for the refund credit to appear on your statement.
  6. Third Party Websites. If you have purchased any ZURA products from a third party website, the returns relating to those products shall be governed by the particular third party's return policy.
  7. Contact. If you have any questions about your product or this Return Policy, please contact us at 855-426-9872.
  8. Exceptions.
    • BOGO Sale Yoga Bogo Sales are not available for returns or exchanges.
    • Crystal Water Bottles We can only accept returns if your bottle or base was damaged during shipment. If this is the case, please email our customer service at hello@zurayoga.com